🚚 Shipping Policy — Coucher.com
At Coucher.com, we’re committed to delivering your favorite products quickly, safely, and affordably. Please review our shipping policy below to understand how we process and deliver your orders.
🕒 Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email and/or SMS notification once your order has been shipped.
📦 Shipping & Delivery Time
- Standard Delivery: 4–7 business days (depending on your location).
- Express Delivery (if available): 2–4 business days.
- Delivery times may vary due to courier delays, weather conditions, or high order volumes.
🌍 Shipping Coverage
- We currently ship across India (PAN India coverage).
- International shipping will be introduced soon — stay tuned!
💸 Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- A small standard delivery fee may apply for orders below ₹999 or for COD (Cash on Delivery) orders.
- Shipping charges (if any) will be displayed at checkout before you complete your purchase.
🧾 Order Tracking
- Once shipped, you’ll receive a tracking link via email or SMS to monitor your delivery status.
- You can also check your order status anytime on our Order Tracking page.
❗ Delays or Issues
- If your order is delayed or you haven’t received it within the expected timeframe, please contact our support team at caucherfashion@caucher.com with your order ID.
- We’ll assist you promptly and coordinate with our courier partner.
🔁 Address & Delivery Attempts
- Please ensure your shipping address is entered correctly at checkout.
- If the courier is unable to deliver your package after multiple attempts, it may be returned to us. You may need to pay an additional fee for re-shipping.
📩 Contact Us
For any questions or assistance regarding shipping, please contact:
📧 caucherfashion@caucher.com
🕒 Monday – Saturday, 10:00 AM – 6:00 PM